Communication technologies for mission-critical environments
Advanced communication solutions for emergency services and control centers
CESTEL develops mission-critical communication technology solutions for organisations that need to manage complex real-time communications.
Our platforms integrate voice, professional radio, video, data and artificial intelligence into a single operational environment designed for emergency centres, control centres and critical infrastructures.
Since 1987, we have worked with public administrations, emergency services, transport operators and private organisations to design robust, interoperable communication platforms ready for next-generation technologies such as NG112, NGeCall or PEMEA.
Communication platform for emergency centres and control rooms
CALYPSO is the mission-critical communications platform by CESTEL, designed to integrate multiple communication technologies into a single operator console.
It enables the management of telephony, professional radio, video, real-time text and data within a unified environment that facilitates coordination between operators, response teams and information systems.
The platform is designed to operate in 112 centres, command and control centres, transport infrastructures and organisations managing critical operations.
✔ Multichannel communications integration
✔ Integration with professional radio networks (TETRA, TETRAPOL, DMR)
✔ Advanced communications recording
✔ Ready for NG112 and multimedia communications
NGeCall
Advanced management of emergency calls from connected vehicles
The NGeCall suite by CESTEL enables the management of communications from connected vehicles that automatically generate emergency calls after an accident.
The solutions include in-vehicle IVS systems, MSD decoding technologies and integration systems with emergency centres.
These technologies help reduce emergency response times and provide critical information from the very first moment.
✔ IVS systems for connected vehicles
✔ NGeCall Decoder for emergency centres
✔ Integration with PSAP platforms
✔ Compatibility with eCall and Next Generation eCall
PEMEA
European interoperability for emergency mobile applications
PEMEA is the European architecture that enables the connection of emergency mobile applications with 112 centres across Europe.
The PEMEA solutions developed by CESTEL allow the integration of communications from mobile applications into the platforms used in emergency centres.
This makes it possible to incorporate new communication channels between citizens and emergency services, including messaging, video, image transmission and location data.
✔ Integration with emergency mobile applications
✔ Interoperability between European countries
✔ Multimedia communication with citizens
✔ Integration with NG112 platforms
NatalíA
Artificial intelligence applied to communications
NatalíA is the artificial intelligence suite developed by CESTEL to analyse, automate and improve communication management.
It enables the application of advanced technologies such as voice processing, voice biometrics, speech analytics and conversational agents on communication platforms.
These capabilities transform communications into structured information that helps improve operational processes.
✔ Automatic conversation transcription
✔ AI-based communication analysis
✔ Voice biometrics
✔ Voice deepfake detection
✔ Voicebots and conversational agents
Sectors
CESTEL’s solutions are used in organisations that operate critical infrastructures or services where communications are an essential part of operations.
Emergency services
Emergency centres need to manage complex communications between citizens, operators and response teams.
CESTEL’s platforms enable the integration of multiple communication channels and improve coordination in critical situations.
Critical communications
Command centres, control centres and critical infrastructures need communication platforms capable of operating continuously and securely.
CESTEL develops solutions that enable the integration of telephony, professional radio and multimedia communications into a single operational environment.
Defense
Organisations in the defence sector require secure and interoperable communication systems.
CESTEL’s solutions enable the integration of different communication technologies to facilitate coordination between units and command centres.
Technologies
CESTEL’s solutions integrate with the main technologies used in the field of mission-critical communications and next-generation emergency services.
Among them:
NG112
NGeCall
PEMEA
IMS
MCX
TETRA
TETRAPOL
DMR
WebRTC
Artificial intelligence
Voice biometrics
Speech analytics
These technologies enable the evolution of traditional infrastructures towards IP-based, multimedia and data-driven communication platforms.
Technology services
In addition to developing communication platforms, CESTEL offers specialised technology services aimed at organisations operating complex infrastructures.
Animal identification
Through its ANIM ID division, CESTEL develops technological platforms for the management of official animal identification registries, used by public administrations and veterinary associations.
The solutions enable the management of identification databases, microchips, animal traceability and official documentation.
Accessibility and CSR
CESTEL develops technological solutions aimed at improving the accessibility of communication services.
Among them, SVIsual Emergencias stands out, a platform that enables deaf people to communicate with emergency services through sign language video interpretation.
Custom technology engineering
CESTEL develops telecommunications and software engineering projects tailored to the needs of each organisation.
These projects include the design of communication architectures, specialised software development and integration with existing infrastructures.
Experience in mission-critical communication projects
CESTEL’s technologies are used in emergency centres, public administrations, critical infrastructures and private organisations.
Among the organisations that use our solutions are:
112 emergency services in Spain
Emergency Response Centre Agency (Finland)
Kuwait National Guard
AENA
Metro de Madrid
Telefónica
Google
Openbank
Hospital 12 de Octubre
This experience enables CESTEL to develop solutions tailored to environments where communications cannot fail.
WHO WE ARE
YOUR CONNECTION TO THE EXPERIENCE
The team of professionals at Cestel has ensured that the company has always been at the forefront of the most important technological advances of recent decades. Our mission is to make technology a means for each client to progress and improve the products and services they offer.
Years
Satisfied customers
Proyectos
LATEST NEWS
CESTEL showcases its NG112, AI, and 5G solutions on the first day of EENA 2026
Day 1 at the EENA 2026 Conference in Riga, and we are already fully engaged at Stand 21. We are very pleased to see so much activity from the very first day, as well as the strong interest and engagement from visitors at our stand. If you are attending EENA, we would...
CESTEL brings innovation in mission-critical communications to EENA 2026 from Stand 21
Following our previous updates from the EENA 2026 Conference (Riga), we are pleased to present the CESTEL commercial and technical delegation at Stand 21: Bertrand Casse, Jorge Forcada Sanz, and Fernando Ortiz de Pedro. Our team will be delighted to welcome visitors...
How the eCall system works and why it can save lives
Every year, millions of road accidents occur across Europe. In many cases, the speed at which emergency services receive information about an accident can make the difference between life and death. The eCall system was developed precisely to improve this. What is...
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WE ARE TECHNICAL..
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(+34) 91 871 20 95
info@cestel.es
C/ Marie Curie 5-7
Edificio Beta – Oficina 2.5
28521 Rivas Vaciamadrid – España