ACCESSIBILITY AND SOCIAL RESPONSIBILITY
INICIO >ACCESSIBILITY AND SOCIAL RESPONSIBILITY
In a context where public administrations and organizations must guarantee universal access to essential services, technology plays a key role in removing communication barriers.
The accessibility solutions developed or integrated by CESTEL help improve interaction between citizens and public services, especially in critical environments such as EMERGENCY SERVICES, CITIZEN SUPPORT, OR DIGITAL PUBLIC SERVICES.
These technologies also contribute to strengthening CORPORATE SOCIAL RESPONSIBILITY (CSR) policies within institutions and companies, demonstrating a real commitment to inclusion and universal accessibility.
Technological solutions applied to accessibility help facilitate communication with people who have different interaction needs.
Among these technologies, the following stand out:
- video interpreting services in sign language
- accessible communication systems for deaf people
- mobile applications for access to public services
- inclusive communication platforms for citizen service centers
These tools help ensure that everyone can access essential services such as emergency services.
CONNECTING DEAF PEOPLE WITH EMERGENCY SERVICES
SVIsual Emergencias is a solution designed to guarantee accessibility for deaf people to emergency services.
It is a specialized extension of the SVIsual platform, aimed at enabling real-time communication between deaf users and emergency call centers.
Thanks to video interpreting technology, deaf users can communicate with emergency services through professional sign language interpreters, removing communication barriers that may arise in critical situations.
This solution allows deaf people to REQUEST HELP, EXPLAIN AN EMERGENCY SITUATION, AND RECEIVE INSTRUCTIONS in a clear and effective way.
HOW SVIsual Emergencias WORKS
When a deaf person needs to contact an emergency service, they can access the SVIsual Emergencias application from their mobile device.
The application automatically connects with a PROFESSIONAL VIDEO INTERPRETER, who acts as an intermediary between the user and the emergency center.
The interpreter translates the communication between sign language and spoken language, enabling smooth interaction between the citizen and emergency service operators.
This process ensures that communication is clear and that emergency services can correctly understand the situation.
KEY FEATURES
SVIsual Emergencias includes different functionalities designed to ensure fast, secure, and effective communication.
INTEGRATION WITH EMERGENCY CENTERS
The platform allows DIRECT INTEGRATION WITH EMERGENCY CALL CENTERS, such as 112 services, police, fire departments, or healthcare services.
This enables communications to be managed in a coordinated way within the operational systems of emergency centers.
REAL-TIME VIDEO INTERPRETING
The service includes QUALIFIED VIDEO INTERPRETERS AVAILABLE 24/7, capable of facilitating communication in Spanish or Catalan sign language.
INTUITIVE MOBILE APPLICATION
The solution includes a mobile application designed to provide easy access to the service from ANDROID AND IOS devices, with a simple and user-friendly interface.
EMERGENCY BUTTON
The application includes an EMERGENCY BUTTON that allows users to quickly initiate a video interpreting call in urgent situations.
CALL HISTORY
The system maintains a RECORD OF CALLS MADE, allowing monitoring and evaluation of the services provided.
SECURITY AND DATA PROTECTION
SVIsual Emergencias complies with DATA PROTECTION AND PRIVACY REGULATIONS, ensuring the security of user information.
BENEFITS FOR INSTITUTIONS AND ADMINISTRATIONS
The implementation of solutions such as SVIsual Emergencias provides multiple benefits for public institutions and organizations responsible for citizen services.
COMPLIANCE WITH ACCESSIBILITY REGULATIONS
Public administrations must guarantee universal access to public services. These types of solutions help comply with accessibility regulations and ensure equal opportunities.
IMPROVED EMERGENCY RESPONSE
The ability to communicate clearly with deaf people helps REDUCE RESPONSE TIMES AND IMPROVE THE EFFECTIVENESS OF CRITICAL SITUATIONS.
STRENGTHENING INCLUSION POLICIES
Adopting accessible solutions demonstrates institutions’ commitment to UNIVERSAL ACCESSIBILITY AND SOCIAL INCLUSION, strengthening their Corporate Social Responsibility policies.
RESOURCE OPTIMIZATION
SVIsual Emergencias is a SCALABLE AND ADAPTABLE solution that allows institutions to implement accessible services without the need to deploy complex infrastructures.
TARGET AUDIENCE
The accessibility solutions developed or integrated by CESTEL are mainly aimed at:
- LOCAL GOVERNMENTS AND PUBLIC ADMINISTRATIONS, responsible for emergency services and citizen support.
- CALL CENTERS, including emergency service operators or citizen service centers.
- DEAF PEOPLE, who require accessible access to emergency services.
COMMITMENT TO ACCESSIBILITY
CESTEL participates in the distribution and deployment of technological solutions aimed at improving accessibility in communications.
As an AUTHORIZED DISTRIBUTOR OF SVIsual Emergencias, CESTEL collaborates with administrations and organizations to facilitate the implementation of solutions that guarantee universal access to emergency services.
REQUEST A DEMONSTRATION
If your organization manages citizen services or emergency centers and wants to improve the accessibility of its services, CONTACT US TO REQUEST A DEMONSTRATION OF SVIsual Emergencias.
Discover how this solution can help improve support for deaf people and strengthen your organization’s commitment to universal accessibility.