Mission-critical communication platform
Unified communications for emergency centers and control rooms
Designed for emergency centers, command and control centers, and critical infrastructures, the platform enables the coordination of complex communications in real time and ensures operational continuity in situations where communications cannot fail.
CALYPSO integrates different communication technologies into a single operator console, facilitating coordination between operators, response teams, and information systems.
A new approach to mission-critical communications
Emergency centers and control centers manage communications from multiple sources on a daily basis.
In many cases, operators must use different systems to handle telephone calls, radio communications, video calls, or data exchange.
This fragmented approach makes it difficult to coordinate operations and increases operational complexity.
CALYPSO has been designed to solve this problem by integrating all these communications into a single platform.
This allows operators to manage communications more efficiently and have a complete view of each incident.
ICCS – Integrated Communication Control System
The ICCS system enables centralized management of all communications related to an operation.
Its capabilities include:
- multichannel communication management
- creation of conferences between different participants
- coordination between different organizations
- real-time incident management
- control of resources and communications from a single interface
This allows control centers to have a robust platform to coordinate complex operations.
Multichannel communications in a single console
CALYPSO allows the integration of multiple communication technologies within a single operational environment.
Operators can simultaneously manage different communication channels, including:
• telephone calls
• professional radio communications
• video calls
• real-time text (RTT)
• data and multimedia exchange
This integration helps simplify operational workflows and improve coordination between teams.
Integración con redes de radio profesional
CALYPSO allows these radio networks to be integrated into the control center’s communication platform.
The platform is compatible with different professional radio technologies, including:
- TETRA
- TETRAPOL
- DMR
- PMR
This integration allows operators to communicate with field teams from the same platform used to manage all other communications.
Ready for Next Generation Emergency Communications
Emergency services are evolving towards new IP-based communication architectures.
CALYPSO has been designed to support this technological evolution and enable emergency centers to adapt to next-generation communications.
The platform is ready to integrate technologies such as:
- Next Generation 112 (NG112)
- Next Generation eCall
- mobile emergency applications (PEMEA)
- multimedia communications
This allows organizations to modernize their communication infrastructures while maintaining compatibility with existing systems.
Flexible and scalable architecture
CALYPSO has been designed with a modular architecture that allows it to adapt to different operational environments.
The platform can be deployed using different architectural models:
- centralized systems
- distributed architectures
- geographically redundant infrastructures
- hybrid or cloud deployments
This flexibility allows the platform to be adapted to the needs of each organization and ensures operational continuity even in critical situations.
CALYPSO includes advanced recording systems that allow all communications managed by the platform to be recorded.
These capabilities include:
- recording of telephone calls
- recording of radio communications
- video recording
- operator screen recording
Recording communications ensures the traceability of operations and facilitates post-incident analysis.
Artificial intelligence applied to communications
The solutions developed by CESTEL can incorporate artificial intelligence technologies that enhance communication management.
These capabilities include:
- automatic call transcription
- voice analysis
- voice biometrics
- interaction automation
- conversational assistants
These technologies help improve operational efficiency and facilitate communication analysis.
Integration with external systems
CALYPSO is designed to integrate with different systems used in control centers and emergency centers.
Possible integrations include:
- CAD and GIS systems
- incident management platforms
- mobile applications
- contact center platforms
- corporate systems
This integration capability allows the platform to be adapted to the existing technological infrastructures of each organization.
Use cases
Emergency centers
Management of emergency calls and coordination with response teams.
Transport control centers
Coordination of communications between control centers and operational teams.
Urban control centers
Management of communications related to municipal services and urban infrastructures
Corporate operations centers
Management of critical communications within large organizations
Benefits for organizations
Organizations using CALYPSO gain multiple benefits.
Communication unification
Integration of different communication technologies into a single platform.
Improved operational coordination
Operators can manage incidents more efficiently.
Interoperability
Integration with existing communication infrastructures.
Scalability
The platform can grow according to service needs.
Future-ready
Support for next-generation emergency communication technologies.
CALYPSO provides emergency centers and control centers with a robust and flexible platform to manage complex communications in mission-critical environments. Thanks to its modular architecture, integration capabilities, and support for next-generation technologies, CALYPSO enables organizations to evolve their communication infrastructures and improve the coordination of their operations.
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WE ARE TECHNICAL EXPERTS..
…but we speak business
If you have specific questions or need personalized advice, do not hesitate to contact us. Our specialists are here to listen to you and provide the support you need. We are at your disposal!
(+34) 91 871 20 95
info@cestel.es
C/ Marie Curie 5-7
Edificio Beta – Oficina 2.5
28521 Rivas Vaciamadrid – España