Artificial intelligence to analyze, automate, and improve communications
These solutions enable the analysis of conversations, automation of interactions, and extraction of relevant information from communications in real time.
The NatalíA suite is designed for environments where large volumes of communications are managed, such as emergency centers, control centers, multichannel customer service platforms, and organizations operating critical services.
The evolution of communications towards artificial intelligence
Organizations that manage critical communications handle large volumes of interactions from different channels every day.
Analyzing this information manually can be complex and requires a significant amount of resources.
Artificial intelligence technologies make it possible to automate part of these processes and provide advanced tools that help better understand communications.
The NatalíA suite enables the application of these technologies to communication platforms, transforming conversations into structured information that can be used to improve operational processes.
Advanced voice processing
Uno de los pilares de la suite NatalíA es el uso de tecnologías avanzadas de procesamiento de voz. Estas tecnologías permiten analizar las conversaciones y extraer información relevante a partir de las interacciones entre usuarios y operadores. Entre las capacidades disponibles se incluyen: • reconocimiento automático de voz • conversión de voz a texto • análisis semántico de conversaciones • detección de palabras clave • identificación de patrones en las comunicaciones Esto permite transformar las conversaciones en información útil para la operación.
Automatic transcription and translation
NatalíA enables the automatic conversion of voice conversations into text, facilitating the analysis of communications.
Features include:
• automatic call transcription
• generation of conversation records
• search within recordings
• automatic translation between different languages
These capabilities can be especially useful in environments where multilingual communications are managed or in organizations operating across different countries.
Voice biometrics
Voice biometrics allows the identification or verification of a person’s identity through the analysis of their vocal characteristics.
NatalíA incorporates voice biometrics technologies that enable:
• identifying a user by their voice
• verifying the identity of a speaker
• detecting potential identity impersonation
These technologies can be used to enhance security in communication systems and service platforms.
Deepfake and voice manipulation detection
Advances in voice synthesis technologies have made it possible to create increasingly realistic artificial voices.
This poses new challenges in terms of security, especially in environments where the authenticity of communications is critical.
NatalíA incorporates voice deepfake detection technologies that allow the identification of potential manipulations or impersonations generated through artificial intelligence.
These capabilities help protect the integrity of communications.
Voicebots and conversational agents
NatalíA also includes technologies for automating interactions through voicebots and conversational agents.
These systems make it possible to handle certain interactions automatically, reducing the workload of operators.
Conversational agents can be used to:
• handle basic inquiries
• collect initial information about an incident
• route communication to the appropriate operator
• automate certain service processes
These technologies can be integrated with multichannel communication platforms.
Speech analytics
Speech analytics technologies enable the analysis of large volumes of voice communications to identify patterns and extract relevant insights.
NatalíA allows communications to be analyzed in order to:
• identify trends in interactions
• detect recurring incidents
• evaluate service quality
• improve operational processes
This type of analysis can help organizations optimize the management of their communications.
Integration with communication platforms
This makes it possible to apply artificial intelligence capabilities directly to the communications managed by these platforms.
Possible integrations include:
• analysis of calls handled by communication platforms
• automatic transcription of conversations
• analysis of recordings
• automation of interactions
This expands the capabilities of communication platforms with advanced analytics tools.
Solution applications
NatalíA suite technologies can be applied in different environments.
Emergency centers
Analysis of emergency calls and automatic generation of conversation records.
Control centers
Analysis of operational communications and incident detection.
Contact centers
Automation of interactions and analysis of conversations with users.
Public and private organizations
Analysis of internal and external communications.
Benefits for organizations
Improved operational efficiency
Automation of repetitive tasks and support for operators.
Advanced communication analysis
Extraction of useful insights from large volumes of conversations.
Enhanced security
Identity verification technologies and voice manipulation detection.
Improved service
Better understanding of communications and optimization of operational processes.
The NatalíA suite enables the incorporation of advanced artificial intelligence technologies into communications management. These capabilities make it possible to analyze, automate, and improve interactions handled by communication platforms, providing new tools to enhance operational efficiency and communication security.
REQUEST FOR INFORMATION
We’ll be happy to assist you
Please send us your questions, comments, or concerns, and we will get back to you as soon as possible.
WE ARE TECHNICAL EXPERTS..
…but we speak business
If you have specific questions or need personalized advice, don’t hesitate to contact us. Our specialists are here to listen and provide the support you need. We’re at your disposal!
(+34) 91 871 20 95
info@cestel.es
C/ Marie Curie 5-7
Edificio Beta – Oficina 2.5
28521 Rivas Vaciamadrid – España