Solutions for the management of emergency calls from connected vehicles
NGeCall technologies for next-generation emergency services
CESTEL develops complete solutions for managing NGeCall communications, including in-vehicle systems (IVS), MSD decoding technologies, and integration solutions with emergency centers.
These technologies help improve response to traffic accidents by providing emergency services with critical information from the very first moment.
The eCall system and its evolution
The eCall system was designed by the European Union to reduce emergency service response times in traffic accidents.
When a serious accident occurs, the system installed in the vehicle can automatically initiate a call to the emergency number 112 and transmit relevant information about the incident.
This information is sent to the emergency center through the Minimum Set of Data (MSD), which contains key data about the vehicle and its location.
With the evolution of telecommunications networks towards IP-based architectures, the system is evolving towards Next Generation eCall, which uses IMS networks and more advanced communication technologies.
CESTEL NGeCall solutions
The NGeCall suite includes different components designed to cover the entire technological ecosystem of the service.
Among them:
• in-vehicle systems (IVS)
• NGeCall decoders for emergency centers
• integration with PSAP platforms
• integration with mission-critical communication platforms
These solutions allow emergency centers to manage eCall calls within their communication infrastructure.
IVS – In Vehicle System
In-vehicle systems for generating emergency calls
The IVS (In Vehicle System) is the system installed in the vehicle responsible for detecting an accident and automatically generating an emergency call.
CESTEL develops IVS solutions designed to comply with European eCall and NGeCall standards.
These in-vehicle systems allow:
• automatic accident detection through vehicle sensors
• manual activation of an emergency call
• communication with the emergency center
• automatic transmission of the Minimum Set of Data (MSD)
The IVS system integrates with the vehicle’s systems and telecommunications networks to ensure that the emergency call can be made even in critical situations.
Minimum Set of Data (MSD)
This dataset includes information such as:
- vehicle GPS location
- direction of travel
- vehicle identification (VIN)
- fuel type
- estimated number of occupants
The automatic transmission of this information allows operators to have critical data even before establishing communication with the vehicle occupants.
NGeCall Decoder by CESTEL
Advanced MSD decoding in emergency centers
One of the key elements in the NGeCall architecture is the ability to correctly decode the data transmitted by the vehicle.
CESTEL has developed specific solutions for receiving and decoding the MSD in emergency centers.
The NGeCall Decoder allows:
• receiving the MSD transmitted during the emergency call
• automatically decoding vehicle information
• validating the received data
• presenting the information to the emergency center operator
This information is integrated with the voice call and presented to the operator within the operational environment of the emergency center.
Flexible and scalable architecture
CALYPSO has been designed with a modular architecture that allows it to adapt to different operational environments.
The platform can be deployed using different architectural models:
- centralized systems
- distributed architectures
- geographically redundant infrastructures
- hybrid or cloud deployments
This flexibility allows the platform to be adapted to the needs of each organization and ensures operational continuity even in critical situations.
CALYPSO includes advanced recording systems that allow all communications managed by the platform to be recorded.
These capabilities include:
- recording of telephone calls
- recording of radio communications
- video recording
- operator screen recording
Recording communications ensures the traceability of operations and facilitates post-incident analysis.
Artificial intelligence applied to communications
The solutions developed by CESTEL can incorporate artificial intelligence technologies that enhance communication management.
These capabilities include:
- automatic call transcription
- voice analysis
- voice biometrics
- interaction automation
- conversational assistants
These technologies help improve operational efficiency and facilitate communication analysis.
Integration with external systems
CALYPSO is designed to integrate with different systems used in control centers and emergency centers.
Possible integrations include:
- CAD and GIS systems
- incident management platforms
- mobile applications
- contact center platforms
- corporate systems
This integration capability allows the platform to be adapted to the existing technological infrastructures of each organization.
Integration with emergency centers
CESTEL’s NGeCall solutions are designed to integrate with the platforms used in emergency centers.
This allows eCall and NGeCall calls to be managed within the same operational environment as other communications.
Key integration capabilities include:
integration with PSAP platforms
integration with CAD systems
integration with GIS systems
integration with multichannel communication platforms
This enables operators to efficiently manage emergency calls originating from vehicles.
Compatibility with eCall and Next Generation eCall
This allows emergency centers to:
- maintain compatibility with existing systems
- adapt to the technological evolution of networks
- prepare their infrastructures for future evolutions of the eCall system
Benefits for emergency services
Reduced response time
The automatic transmission of the MSD allows operators to have critical information from the very first moment.
Improved incident assessment
The data transmitted by the vehicle allows the severity of the accident to be assessed before arriving at the scene.
Integration with existing systems
The solutions developed by CESTEL can be integrated with the platforms used in emergency centers.
Future-ready
The solutions are designed to support the evolution towards IP-based communication architectures.
Use cases
Emergency centers
Reception and management of automatic emergency calls from vehicles.
Automotive manufacturers
Integration of IVS systems in connected vehicles.
Technology integrators
Development of complete emergency communication infrastructures
Public administrations
Deployment of national infrastructures for the management of eCall calls
The NGeCall solutions developed by CESTEL enable the deployment of complete infrastructures for managing emergency calls from connected vehicles. Thanks to its expertise in telecommunications and mission-critical communications, CESTEL offers a solution that covers everything from in-vehicle systems to the reception and processing of communications in emergency centers.
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