CESTEL
Spanish Center for Telematic Services
CESTEL (Spanish Center for Telematic Services) is a technology company specialized in the development of advanced communication solutions for mission-critical environments.
Since its foundation in 1987, the company has participated in numerous technological projects related to emergency centers, control centers, advanced communication platforms, and multichannel customer service systems.
Over more than three decades, CESTEL has developed solutions that enable the integration of multiple communication technologies into unified platforms capable of operating with high levels of availability and reliability.
Currently, CESTEL’s solutions are used in emergency centers, critical infrastructures, public administrations, and private organizations that need to manage complex communications in real time.
YOUR CONNECTION TO EXPERIENCE
Years
Satisfied clients
Projects
CESTEL
History
CESTEL was founded in Spain in 1987 with the aim of developing technological solutions in the field of telecommunications and telematic services.
During its early years, the company developed various solutions related to telecommunications systems and communication platforms for both public and private organizations.
With the evolution of IP networks and the digitalization of emergency services and corporate communications, CESTEL has progressively focused its activity on the development of integrated communication platforms capable of managing multiple communication channels in critical environments.
Currently, the company develops technological solutions used in emergency centers, control centers, transport infrastructures, public institutions, and private companies.
Team
Among the main areas of expertise within the company are:
Voice technologies and artificial intelligence
Communication systems integration
Critical communications architectures
REFERENCES
Experience in critical communications projects
The solutions developed by CESTEL are used in numerous technological projects across different sectors, including emergency services, public administrations, critical infrastructures, and private organizations.
Over more than three decades, CESTEL has participated in the development and deployment of communication platforms used by emergency centers, public institutions, transport operators, and private companies.
The technologies developed by the company enable the management of critical communications in environments where availability, reliability, and security are essential factors.
Emergency services
CESTEL has extensive experience in the development of solutions for emergency call centers.
Its technologies are used in various 112 centers and emergency response organizations.
Notable references include:
- 112 SOS Deiak (Basque Country)
- SUMMA 112 Madrid
- 112 La Rioja
- 112 Cantabria
- 112 Madrid
- 112 Catalonia
- 112 Castilla-La Mancha
- 112 Navarra
- 112 Balearic Islands
- 112 Asturias
- 112 Castilla y León
- 112 Murcia
- 112 Extremadura
- 112 Galicia
- 112 Euskadi
- 112 Andalusia
- 112 Canary Islands
- 112 Ceuta
International deployments also include:
- Emergency Response Centre Agency – Finland
- Kuwait National Guard
- 105 Peru
Public administrations and institutions
CESTEL’s solutions are also used by various public bodies and institutions.
Among them are:
- Ministry of Defence
- Central Mercantile Registry
- Government of Catalonia (Generalitat de Catalunya)
- Parliament of Navarra
- Government of Andorra
- Prado Museum
- CNSE Foundation
In addition, numerous local administrations use technologies developed by CESTEL, including municipalities such as:
- Barcelona
- Bilbao
- Málaga
- Getafe
- Alcorcón
- Boadilla del Monte
- Torrejón de Ardoz
- Salamanca
Transport and infrastructure
The communication solutions developed by CESTEL are also used in critical infrastructures related to transport and mobility.
Among the organizations that use these technologies are:
- AENA
- Madrid Metro
- Euskotren
- Ferrocarrils de la Generalitat de Catalunya
These infrastructures require highly reliable communication systems to coordinate operations and ensure safety.
Financial and insurance sector
The communication technologies developed by CESTEL are also used in organizations within the financial and insurance sector.
Notable references include:
- Openbank
- Triodos Bank
- Generali Insurance
- Zurich
- Chubb
- Europ Assistance
- Caser Insurance
These organizations use communication platforms to manage customer service and critical operations.
Telecommunications and contact centers
CESTEL also has experience in projects for telecommunications operators and large contact centers.
Among the organizations that use its solutions are:
- Telefónica
- Vodafone
- Orange
- Telekom Slovenije
And companies specialized in customer service such as:
- Konecta
- Marktel
- Teleperformance
HEALTHCARE
The technologies developed by CESTEL are also used in the healthcare sector, where reliable communications are essential.
Among the notable organizations are:
Hospital 12 de Octubre
Hospital Isabel Zendal
Hospital Gregorio Marañón
Quirón Salud
HM Hospitales
PRIVATE COMPANIES AND ORGANIZATIONS
Among the organizations that use these technologies are:
Mediaset
Equifax
Leroy Merlin
Central Lechera Asturiana
Experience in mission-critical communications.
The experience gained from these projects enables CESTEL to develop solutions tailored to environments where communications are an essential element of operations. The systems developed by the company allow the management of critical communications in emergency centers, control centers, transport infrastructures, public institutions, and private organizations.
PARTNERS
Technological collaboration for advanced communication solutions
The development of mission-critical communication solutions requires collaboration between different technological stakeholders.
CESTEL works with an ecosystem of technology partners and integrators that enables the development of comprehensive solutions for emergency centers, control centers, and critical infrastructures.
These collaborations allow the combination of telecommunications technologies, software, artificial intelligence, and professional communication systems to build platforms tailored to the needs of each organization.
Technology integration ecosystem
The solutions developed by CESTEL are designed to integrate with various technologies and platforms used in critical communication environments.
This includes integration with:
- telecommunications infrastructures
- professional radio networks
- emergency management platforms
- geographic information systems
- contact center platforms
- mobile applications
Thanks to this integration capability, CESTEL can participate in complex technological projects where it is necessary to combine different systems and technologies.
Collaboration with technology integrators
Many critical communications projects are developed in collaboration with technology integrators responsible for the design and deployment of complex infrastructures.
CESTEL regularly collaborates with technology integrators to provide:
- communication platforms
- integration solutions
- voice and artificial intelligence technologies
- communication recording and analysis systems
These collaborations enable the deployment of solutions tailored to the specific needs of each project.
Technology partners
The solutions developed by CESTEL are integrated with technologies used by telecommunications operators, radio equipment manufacturers, software providers, and technology organizations.
This ensures interoperability with existing infrastructures and facilitates the evolution of systems toward more advanced communication architectures.
CESTEL participates in national and international technological projects related to the evolution of emergency communications and critical communications infrastructures.
These initiatives include projects related to:
- Next Generation 112
- emergency application interoperability
- multimedia communications
- artificial intelligence applied to communications
Collaboration with technology partners and international organizations contributes to the development of new communication architectures for emergency services and control centers.
REQUEST FOR INFORMATION
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Please send us your questions, comments, or inquiries, and we will get in touch with you as soon as possible.
Interested in collaborating with CESTEL?
CESTEL collaborates with technology companies, system integrators, and organizations that develop solutions in the field of advanced communications.
If your organization is interested in collaborating on projects related to mission-critical communications, communication platforms, or voice and artificial intelligence technologies, you can get in touch with our team.
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(+34) 91 871 20 95
info@cestel.es
C/ Marie Curie 5-7
Edificio Beta – Oficina 2.5
28521 Rivas Vaciamadrid – España