“eCall” is a pan-European in-vehicle emergency call service that uses the European emergency number 112 in the event of an accident.

Each vehicle will have an onboard device which, in the event of an accident, will send its GPS position, vehicle identification number (VIN), number of occupants, etc. to 112, and will enable hands-free voice communication.

It will also be possible to contact 112 manually by pressing a dedicated button located inside the vehicle.
CESTEL has developed the CES-eCall server, which enables both the decoding of MSD data messages received by 112 and their integration with the existing telephony system in the centre.

The GHALE platform is CESTEL’s implementation of PEMEA (Pan-European Mobile Emergency Application). It enables the interconnection of emergency apps with 112 emergency services across Europe.

As it is based on ETSI standards, GHALE allows emergency apps to work in any European country that uses PEMEA, ensuring roaming. In addition, PEMEA enables over-the-top multimedia communication, meaning that apps can be handled by emergency services using information channels such as video calls, chat with real-time translations, or file sharing.